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Frequently Asked Questions

How do I change my address?

You can update all personal details by logging into your online account.

To log in go to: https://www.greatmagazines.co.uk/Solo/Account/Register

If you are already a user, log on with the below link. https://www.greatmagazines.co.uk/Solo/Account/Login

All of your details can be updated in the 'My Account' tab. Hit the 'Edit' button on the section you wish to update, amend the details and hit 'update'.

Still have a question? Click here for details of how to get in touch.

What is my customer number?

Your customer number will either be 10 or 12 digits long. e.g. 010000950302 or 0000950302. This can be found on the piece of paper containing your address label, which you receive with your magazine. Alternatively you can locate your customer number by using the following link: https://www.greatmagazines.co.uk/Solo/CustomerNumber/Recovery

Still have a question? Click here for details of how to get in touch.

How do I renew my magazine subscription?

If you paid for your subscription as a one-off payment by using either your credit/debit card, PayPal or cheque we will send you a reminder before the end of your subscription. Whether you are taking a subscription out for yourself or as a gift, nothing will be sent to the recipient unless the subscription expires.

You can check the status of your subscription and renew all of your orders here by clicking on the 'Renew' section in your online account. To log in go to: https://www.greatmagazines.co.uk/Solo/Account/Login

If you have not yet registered, you can do this by going to: https://www.greatmagazines.co.uk/Solo/Account/Register

Please note if you pay by a recurring payment method such as Direct Debit, continuous credit card or recurring PayPal you do not need to renew your subscription as your contract will continue until you cancel it with ourselves and your bank.

Still have a question? Click here for details of how to get in touch.

I have a Great Magazines voucher code. How do I use it?

You will be required to enter the voucher code at the checkout during the purchase process. Once you have entered the voucher code, an acceptance notice will be displayed and your discount will be applied and shown at the end before you complete your purchase. E-Vouchers can only be used online at www.greatmagazines.co.uk and are subject to these offer terms and conditions.

What happens once I've purchased a subscription via Great Magazines website?

We will send you an e-mail acknowledging your purchase; and if you have bought a digital or package subscription this will also contain download instructions.

Once the order has been processed, an e-mail confirmation will be sent to you as well (usually within 24 hours):

  • It will confirm the details of your purchase.
  • It will provide a unique customer number. This number is really important, make a note of it!

For print subscriptions: The first issue you receive will arrive within 21-28 working days.

For digital & package subscriptions: Please go to: https://www.greatmagazines.co.uk/digitalhelp for more information on how to access your digital magazine.

You can check the status of your subscription and manage your account by using our online self-service tool. To register, go to: https://www.greatmagazines.co.uk/Solo/Account/Register

If you are already a user, log on with the below link.

https://www.greatmagazines.co.uk/Solo/Account/Login

Still have a question? Click here for details of how to get in touch.

How will you acknowledge my magazine subscription order?

An email acknowledgement of your magazine subscription order will be sent to you almost immediately once you place your order. This will confirm to you the details of what you have bought, the address or addresses to which the issues will be sent, your subscriber number and details of when the subscription will start and end.

What payment methods do you accept?

We accept all of the following payment methods for Recurring payments: Direct Debit (UK only), Continuous Credit Card and Recurring Paypal.

We also accept one-off payments by Credit/Debit Card and PayPal.

How can I find out the price in my currency?

All offers are displayed in either: £Pound Sterling, €Euros, $AUD, $CAD or $USD. If your currency for your country is not shown here, the order will be processed in Pounds Sterling and the exchange rate will be applied by your bank.

How secure are my credit card details?

All the information you provide is encrypted (scrambled) using the industry standard SSL (Secure Socket Layer) technology so that when you submit the order from the online form to our computer, nothing can be read as it travels down the secure line. Your details are then applied to our subscription system, which resides in a completely separate, unlinked area away from our internet pages.

How do I update my email address?

You can update all your personal details by logging into your online account.

To register, go to:

https://www.greatmagazines.co.uk/Solo/Account/Register

If you are already a user, log on with the below link.

https://www.greatmagazines.co.uk/Solo/Account/Login

All of your details can be updated in the 'My Account' tab. Hit the 'Edit' button on the section you wish to update, amend the details and hit 'update'.

Still have a question? Click here for details of how to get in touch.

What are recurring payments?

A Recurring payment is where the payment recurs automatically at the specified period and is usually the cheapest option. We sometimes offer shorter payment terms such as every 3 months (quarterly), splitting the cost across the year as well as paying annually. If you choose to pay by recurring payments the payment times will be specified in your order confirmation. Due to the way in which payments are collected, and depending on your subscription term, you may find we occasionally request more than one payment in a month.

Ways to pay by Recurring payment include: Direct Debit (UK only), Continuous Credit Card and Recurring PayPal.

What are one-off payments?

This is where the full payment for the period stated is taken immediately at the time of purchase and no further payments are taken. We sometimes offer a one-off payment for a specified number of issues (this may be less issues than a full year). The number of issues or term will be stated in the payment description and confirmed in your order confirmation email. Once a payment has been made, no refund will be given if outside of the 14-day cooling period. This starts once you have received your order confirmation.

If you choose to make a one-off payment then these different methods are available to you: Debit or, Credit Card and PayPal.

What happens with my email details?

If we hold your email details you will receive emails from us regarding your subscription. This includes emails about your subscription service plus great reward offers and opportunities for you to get more involved with the brand. If you provide us with a phone number we will only use this to contact you about the service and delivery of your subscription. To see an example of these great offers plus a full list of Bauer Media brands along with our Privacy Policy and details of how to unsubscribe at any time, click here.

If I'm buying as a gift, do you send anything to the recipient?

Yes, if you have the email address of the recipient, we can send an e-card at the time of purchase or on a date of your choice.

Please note that if your gift subscription comes with a welcome gift, the welcome gift will be sent to you to give to the recipient or keep for yourself.

What is a digital magazine subscription?

It is a digital interpretation of a print publication that can be accessed via tablet or smartphone.

A digital magazine covers all the content of its printed counterpart as well as offers editorial teams the facility to add extra interactivity. By this, we mean video content, animations, picture galleries, extra features and so on. Some titles have fully interactive versions available on some platforms while others are replicas of the print version, possibly with some extra videos and/or picture galleries added.

The print version of the magazine has a cover-mounted gift, do I get the same gift with my digital subscription?

We apologize, but any kind of physical gift attached to the front cover of a print magazine cannot be offered to purchasers of the digital version.

Can I download my digital issues more than once?

After you have purchased a digital magazine subscription, you may download your issues from the app as many times as you like at no additional cost.

What is a Package magazine subscription?

A Package magazine subscription is a subscription that enables you to enjoy having both the digital magazine to download and the print magazine delivered. It's offers you the best of both subscriptions at heavily discounted rate. Each issue of the print magazine will be delivered to your door, and when you want to read on the go you will also be able to access the same issue on your compatible mobile or tablet.

How soon after placing an order can my digital subscription commence?

As soon as your digital subscription has been confirmed by an email acknowledgement, you will be able to access the latest issue. From that point onwards, you will receive all future issues as long as your subscription remains active. Please note that you will not be able to access any of the issues that came out prior to the start of your subscription.

If I upgrade my print subscription to include digital, what happens if I want to cancel one part of it?

As the preferential rate for digital upgrade is directly linked to your existing print subscription, if you choose to cancel your print subscription, your preferential digital subscription access will cease as well.

Please note that should you cancel your print subscription, you will not be refunded your upgrade payment. You will not be able to download any more issues, but you will still receive the print issues which you have already paid for.

If you cancel your digital subscription, your print subscription will continue in line with your original contract.

I already subscribe to a print magazine, can I add a digital version to my existing subscription?

Yes, if you are an existing print subscriber, you may upgrade your subscription by adding the digital version at a preferential rate. You can do so by creating or logging into your existing on-line customer services account here.

The newsstand edition of the magazine has a cover-mounted gift, do I get the same with my subscription copy?

Unfortunately due to logistics and costs it is not always possible to include the newsstand gift with the subscription issue. To compensate subscribers receive a discount price for their magazines over the year.

Can I purchase a subscription as a gift for someone else?

Yes, when placing an order, you can specify the recipient who you wish to receive the magazine. The order acknowledgement e-mail will be sent to yourself following the purchase. If you have purchased a digital magazine subscription, the order acknowledgement email will contain the download and activation instructions which you will need to pass to the recipient.

I already have a print subscription which was purchased as a gift for someone else and I now want to upgrade them to digital, can I do this?

Yes, if you have previously purchased a print subscription for someone and now wish to upgrade them to include the digital element, you can do so. However, there can only be one recipient per upgrade i.e. you cannot have two different recipients where one receives the print version and another receives digital.

What if my magazine issue doesn't arrive?

Although we will do our utmost to ensure that your magazine is delivered around the same time it is available in the shops it is possible, on some occasions, it may be unavoidably delayed. We therefore ask that you please allow an extra 5 days for delivery before contacting us.

If after 5 days you are yet to receive your issue, you can request a replacement issue or a subscription extension by logging into your online account and selecting the “Contact Us” option from the top menu.

To register, go to:

https://www.greatmagazines.co.uk/Solo/Account/Register

If you are already a user, log on with the below link.

https://www.greatmagazines.co.uk/Solo/Account/Login

Delays can be caused by a number of factors including postal delays or adverse weather conditions. Even if weather in your area is not impacted, your magazine may be if it is distributed from an affected area. Please be aware that on such occasions we also experience increased volumes of calls and e-mails into our Customer Services Centre. Unfortunately this may result in increased waiting times.

If we become aware of any potential delivery delays we will send out an e-mail to all affected subscribers informing them of the delay. If you wish to receive advance warning of any delays please ensure we have your up-to-date email address.

You can also visit the Royal Mail website for the most up to date information available regarding any potential delays.

Still have a question? Click here for details of how to get in touch.

How long does it take for magazines to arrive outside of the United Kingdom?

Speed of delivery to subscribers outside the UK obviously depends on the quality of service provided by the various organizations along the way. The following airmail delivery times should be calculated from the date the magazine is published and are approximate: Delivery of print magazines to subscribers outside of the UK takes up to 15 working days (excludes weekends and Public Holidays).

What if a magazine arrives damaged?

You can request a replacement issue or a subscription extension by logging into your online account and selecting the “Contact Us” option from the top menu.

If you are already registered you can log into your account by going to:

https://www.greatmagazines.co.uk/Solo/Account/Login

If you have not yet registered, you can do this by going to:

https://www.greatmagazines.co.uk/Solo/Account/Register

Still have a question? Click here for details of how to get in touch.

Why is my magazine being hand delivered?

Bauer are operating a hand delivery service to existing subscribers in a number of postcode districts around the Country which have been specifically chosen due to the detailed knowledge our providers have of these areas.

We are using experienced operators who have a long history of delivering similar items and will already be operating in your area as a trusted supplier. As part of this service the designated Delivery Agents often work outside of the normal Royal Mail delivery schedules and will often use the times roads are quieter at night to deliver your magazine before the day starts.

Any delivery complaints regarding this service are taken very seriously. Due to the nature of this service we can respond quickly to complaints and rectify them whilst speaking directly with operators, including giving instructions on where to best deliver/leave the magazine to suit your requirements.

How long will it take for my Special\ Single issue to arrive?

If you have purchased one of our print magazine specials or single issues your purchase will be processed and delivered within 3 working days for orders within the UK and up to 10 working days for orders outside of the UK. In most cases we will deliver your item much quicker but have allowed for bank holidays and weekends.

Single digital issues can be downloaded immediately and details are sent via your order acknowledgement email.

How soon after placing an order can my digital subscription commence?

As soon as your digital subscription has been confirmed by an email acknowledgement, you will be able to access the latest issue. From that point onwards, you will receive all future issues as long as your subscription remains active. Please note that you will not be able to access any of the issues that came out prior to the start of your subscription.

Deliveries during bank holidays & seasonal holidays

Due to the closure of postal offices and delivery couriers, we ask you to allow an additional 5 working days for your special edition issue(s) and/or print single issues to arrive over the festive period and bank holidays.

What platforms/devices are your digital magazines currently available on?

Nearly all of our titles are currently available on both Apple and Google Play APPS.

You can view more info on our digital magazine help pages here.

Please note, you can read your Great Magazines digital magazine subscription on a maximum of FOUR unique devices. If you exceed this, your account may freeze. In the event of this happening, please email bauer@subscription.co.uk for assistance. Please ensure you include your unique customer number as well as which device/operating system you are using and outline the problem you are experiencing. All queries will be responded to within three days.

Will I still have access to my digital issues if I switch to another device?

Yes, you will. If you switch to another device, simply download the app again and log into your existing account.

When does the latest digital issue become available?

Please note that the latest digital issue may not become available on the same day and/or at the same time as your print copy. We aim to go live on the same day the print version appears in the shops. Occasionally some titles go live in advance of this, but usually only by a day or two.

Can I delete any of my digital issues?

You can restore all purchases still available to you: Tap on the icon in the top left of the app OR the cog icon at the top right (depending on the app you have – it varies on some magazines). Tap on ‘Remove Issues’ to select which issues you would like to delete. You can also tap on ‘Restore All Purchases’ to re-access and download all previously deleted issues at a later date.

What is a 'digital upgrade'?

Digital upgrade is an option that allows you to add a digital magazine to an existing print subscription you have originally purchased for yourself or as a gift at a preferential rate.

Can I stream my digital magazine over a mobile network?

Yes. To do this, just tap the cover and the streaming will commence. Please note that pages may take longer to render doing this. Also, you may incur increased data usage costs from your network provider. We would always recommend downloading your editions via WiFi and never via a mobile network, but the option’s there if you wish.

Do I have access to all back issues of my digital subscription?

When you log in, your back issues will be available to download or stream on your devices for up to two years after the publication date. After two years, the issue will be removed.

I can’t access any new issues / updating my magazine APP.

If you need to update your magazine app due to a software upgrade, to access new and old issues, please follow these instructions:

  • Ensure the app is updated, further issues won’t be available if not
  • Open the app
  • Open the menu on the top let side of the app, and select the ‘login’ option
  • Enter your log in details (email address and password), these will be the same as previously entered. Tap ‘login’.
  • Once successfully logged in, you will get a pop-up stating this was successful
  • It may look like all previous issues have been lost, they haven’t but they will need to be downloaded again.

Please contact us at bauerdigital@subscription.co.uk if you need any further assistance.

I have updated my magazine APP and can’t find my previous issues of the magazine

If you have recently updated your magazine APP you will need to download previous issues again to access them. To do this please tap download on all required issues.

Do I need an internet connection to read my digital magazine?

You will need to be on-line to download or stream the issue. However, once downloaded, you will be able to read your magazine offline. Just tap the ‘READ’/‘VIEW’ button.

What is a back issue?

A back issue is a past issue of a magazine. If you have not received an issue or are missing one, you can order a back issue.

How can I order a back issue of a magazine?

We currently only have a selection of titles that have back issues which you can currently find under our Single Issues tab. To view our print single issues, click here or to view our digital back issues, click here. However, you can order a back issue of a magazine by using any of the below methods:

Contact us here

When filling in the form, please include your name, address and magazine title. We will respond to your enquiry within 3 working days.

Or call us:
UK 01858 438884
International +44 1858 438828

Opening Hours
Mon - Fri: 08:00-21:30 hrs GMT
Saturday: 08:00-16:00 hrs GMT

Alternatively you can log on to your Online Customer Services Account and click on 'Replace this issue' under the issue you require.

How long does a back issue take to deliver?

If you have purchased one of our special editions or single print issues your purchase will be processed and delivered within 1-3 days for orders within the UK and 10 days for orders outside of the UK. In most cases we will deliver your item much quicker but have allowed for bank holidays and weekends.

If you have purchased a single digital issue, you will receive an email acknowledgment shortly which includes details on how to download your issue onto your device.

**Please note that none of our apps are compatible with PC or Apple laptop/ desktop computers, or Nook or Kindle Fire devices.

Do I have access to all back issues of my digital subscription?

When you log in, your back issues will be available to download or stream on your devices for up to two years after the publication date. After two years, the issue will be removed.

Where can I find my customer number?

Your customer number will either be 10 or 12 digits long. e.g. 010000950302 or 0000950302. This can be found on the piece of paper containing your address label, which you receive with your magazine. Alternatively you can locate your customer number by using the following link:

https://www.greatmagazines.co.uk/Solo/CustomerNumber/Recovery

Still have a question? Click here for details of how to get in touch.

What is the password criteria?

Passwords must be at least 8 characters long with at least one uppercase character (A-Z) and at least one lowercase character (a-z) and at least one digit character (0-9) and at least one non alpha numeric character (For example: @, $, #)

How do I change my password?

You can amend all of your details here in the 'My Account' tab. Hit the 'Edit' button on the section you wish to update, amend the details and hit 'update'.

How do I change my email address?

You can update all personal details by logging into your online account.

To register, go to:

https://www.greatmagazines.co.uk/Solo/Account/Register

If you are already a user, log on with the below link.

https://www.greatmagazines.co.uk/Solo/Account/Login

All of your details can be updated in the 'My Account' tab. Hit the 'Edit' button on the section you wish to update, amend the details and hit 'update'.

Still have a question? Click here for details of how to get in touch.

I have logged in and it is showing my old account information?

Please contact us by filling out a 'contact us form' within your account to have this rectified.

I am trying to register and it says authentication failed.

You may have an old account with the same email address listed please email bauer@subscription.co.uk to have this rectified.

I already have an online account with an old subscription but cannot see my new subscription?

You may need to re-register with your new customer number, please fill out a contact us form to assist you.

I have logged in but do not see all of my subscriptions?

Your subscriptions may be held under more than one customer number. Please fill out a contact us form to enable us to merge all accounts together.

What personal data do you collect?

The Bauer Media Group collects personal data in a number of ways, such as, when you give us a paper form to subscribe to a magazine, enter a competition, exhibit at an event or provide details at an event or when you interact with us via a website, mobile app or other digital services (“Services”).

This personal data could include:

  • Contact information, your name; postal address; email address; phone number.
  • Comments, photos, videos and other content that you choose to publish or share with us.
  • Payment information for subscriptions or purchases made through our websites, mobile application or other digital services.
  • Your dietary and accessibility requirements if you are attending one of our events.
  • Information you provide when participating in a competition; survey; event or apply for a job.
  • Location information, when you permit the digital service to access device location. To prevent this access, please refer to instructions provided by your mobile service provider.
  • Information we obtain from other sources, such as our business partners, and social media platforms

You may give us information about other people, such as the name and email of a contact if you are attending an event or the name and address of a gift subscription recipient. Please ensure that you are authorised or have the person’s permission to do so.

For more information on what personal data we collect, please read our Privacy Policy.

How do you collect my personal data?

We collect your details when you register on one of our websites; subscribe to our service; place an order on our website; search for a product; correspond with us by phone, e-mail or otherwise; register to attend one of our events; participate in discussion boards or other social media functions on our website; enter a competition or promotion.

We will always be transparent about how we plan to use your data so that you have the choice whether or not to give it to us. We respect your preferences and will do our best to make sure that we keep our promises.

For more information on how we collect your personal data, please read our Privacy Policy.

How do you use my personal data?

We will use your personal data when fulfilling a product or service that you have requested. For example, when you subscribe to a magazine; register to access online content; register to attend an event or when you enter a prize draw/competition.

We will only send you direct marketing when you have either provided consent for example by ticking a box or where we believe we can demonstrate a legitimate interest and have balanced this with your interests and privacy. You can opt out of receiving direct marketing at any time by clicking on the unsubscribe link on our emails or emailing our Bauer Data Protection Officer at: dataprotectionofficer@bauermedia.co.uk.

How do I gain access to my personal data?

Please read our Privacy Policy on how to gain access to the personal data that we may have collected about you.

What are cookies?

"Cookies" are small files that contain information that a website sends to your computer, laptop or mobile media device's hard drive while you are viewing a website. Each cookie is unique to your web browser and will contain some anonymous information such as unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preference or what's in your shopping basket.

How do you use cookies?

We use cookies for a number of reasons:

  • To provide you with a more personal and interactive experience on our sites.
  • For statistical purposes to track how many users we have and how often they visit our websites.
  • We use organization to collect anonymous user information so they can analyse how the website is being used and the number of visitors.
  • We and our advertisers may use statistical cookies to track who has seen an advert and clicked on it
  • To show you adverts that you may be interested in and to control the number of time you see them and measures the effectiveness of the ad campaign.
  • We may use ‘Flash’ cookies to store your preference for your media player. If we do not use them, it may not be possible for you to watch some video content.
  • You have the ability to accept or decline cookies, when you use the website for the first time via “see all options” link on the “pop up” banner, but please be aware that for some parts of our sites to work, you will need to accept cookies.

For more information on how we use your cookies, please read our Cookie Policy.

How do I unsubscribe from emails?

You can unsubscribe at any time from any email we send you (excludes subscription service emails) via the unsubscribe link within the email or by emailing our Data Protection Officer at: dataprotectionofficer@bauermedia.co.uk.

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